Comparing Backbone providers from support POV

Hello All,

This is Bassem and this is my first participation in nanog.

We are planning to get a new 10G circuit and we are comparing the IPT service of three backbone providers that met our technical and financial requirements, Now to take all aspects into consideration we need to compare them from the support point of view.

The three providers are NTT,GTT and Telia so if any one have dealt with them before and can help us rate their support it would be Great.
Many thanks.

Check this thread out.

Hi Bassem,

All three of them are excellent Networks with Extensive Resource and excellent Technical Staff Behind them.

I am not sure if you are going to be able to find enough of a difference in their Support to make a decision based on it.


Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, FL 33155
Tel: 305 663 5518 x 232

Help-desk: (305)663-5518 Option 2 or Email: