comcast spam policies

I will not ask if anyone at Comcast has a clue, because I do not need any dvds.
If this not correct, I would appreciate hearing from anyone whose clue-ness
exceeds 15%. The rest is a description/rant about comcast's policy as described
to me by a couple of tech people reached by following voice mail from
1-800-comcast which really should be 1-800-328-7448.

The current comcast policy seems to be to backhole mail servers at random.
Safeport's internal mail server which is the source of no spam (cause only we
guys can use it) was blackholed either at random, or because we sent one email
to a comcast customer.

As if that is not bad enough only comcast customers can complain. The link
given on the bounce email:

  http://www.comcast.net/help/faq/index.jsp?faq=SecurityMail_Policy18627

A pattern can apparently be discerned from a single email. The comcast guys at
better at pattern recognition than most of us. Unlike AOL there is no person
that can be mailed or contacted. Neither the link on the above page or
blacklist_comcastnet@cable.comcast.com will respond except to (they claim)
complains from individual customers.

I guess the message is you better use gmail if you are a comcast customer.

I really don't mean this to start an endless thread. On the off chance that
there is someone who can and will explain the logic behind this policy and or
perhaps do something about it, that would be useful. Otherwise there is not
much point in berating idiots.

Didn't we all figure out years ago that, when using a telephone or cable company for Internet service, you have to just use the pipe and get your services (mail, news, etc.) elsewhere? Bemoaning the poor quality of telco/cableco mail servers is kind of like wishing that the rain wouldn't be so damn wet.

doug@safeport.com wrote:

Actually, http://www.comcast.net/help/faq/index.jsp?faq=SecurityMail_Policy18627
links you to
http://www.comcastsupport.com/rbl
aka
http://www.comcastsupport.com/sdcxuser/lachat/user/Blockedprovider.asp

That form does not indicate that only Comcast users may use it. Its
target is actually administrators of an IP address whose mail got
blocked.

I've used it before, and it has actually worked for me.

Regards,
Al Iverson
Who does not work for Comcast.

Albert Meyer wrote:

Didn't we all figure out years ago that, when using a telephone or cable company for Internet service, you have to just use the pipe and get your services (mail, news, etc.) elsewhere? Bemoaning the poor quality of telco/cableco mail servers is kind of like wishing that the rain wouldn't be so damn wet.

I just know you meant to add "with the exception of those few telco mail servers that are run well".

-Jack

What Al said, in spades. That blacklist_comcastnet address IS the
right address to use and that form feeds to it.

--srs