Comcast issues in Annapolis area

Hi -

Any Comcast network engineers around? One of the sites I help manage has been having a lot of intermittent internet issues, using Comcast Business. I believe I have narrowed it down to the hop before this site: c-73-133-7-238.hsd1.md.comcast.net

The path went down as I was trying to ping that from the outside:

c-73-133-7-238.hsd1.md.comcast.net ping statistics —
4523 packets transmitted, 3620 received, +264 errors, 19% packet loss, time 4655158ms
rtt min/avg/max/mdev = 9.057/72.337/36406.659/1201.979 ms, pipe 37

This has been happening numerous times throughout the day over the last several weeks. This is just a guess, not sure who else to ask. Comcast says they don’t see anything wrong with the device at the site. Feel free to reach out to me directly.