Have the rest of you been having as hard a time I am having in turning up BgP sessions with Cogent? They have made it a sales order nowadays instead of support. I filled out the questionnaire on the support site over 3 weeks ago and was directed to sales. I am going on 3 weeks waiting on a session to be turned up.
Just wondering if I am alone.
Justin Wilson
j2sw@mtin.net
TWC is this way. They ignore it. I had to find someone responsible and it
took a day or two.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
Hi Justin,
no issues in the past 6 months ... neither in Kiev nor in Dublin ... most of the time solved within 2-3 days.
best regards
Jürgen Jaritsch
Head of Network & Infrastructure
ANEXIA Internetdienstleistungs GmbH
Telefon: +43-5-0556-300
Telefax: +43-5-0556-500
E-Mail: JJaritsch@anexia-it.com
Web: http://www.anexia-it.com
Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt
Geschäftsführer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601
Justin,
What are you trying to do? I had a similar situation as my rep got
the wrong product for BGP. I actually cleaned it up by talking to
support and I had to fill out a second BGP questionnaire but it was
resolved and turned up in a couple of days.
James
I have not had a problem. Reach out to your account manager and have them put a rush on it.
I just did this last week and had no problem getting it setup.
If you don’t know your account manager reach out to: Smith, Christopher (csmith@cogentco.com)
I am trying to turn up BGP on a circuit that ha never had it. In the past, you went to the support portal, filled out the questionnaire and in a day or so you would have you bgp info. When I did that this time I received a prompt response back from support saying this is now handled by sales and gave me the sales person to contact.
Contacted sales person almost 3 weeks ago. Had to wait until the direct draft credited before they could put any new orders in. On a side note, Cogent is the only provider I know of that does not credit electronic payments within 24-48 hours. All of ours take 5 business days. Once thats done, e-mail the sales person back. No response for a few days. Call a manager and get them involved. 2 more weeks we still don’t have BGP on this circuit. A minimum of 1 e-mail a day asking for status updates. Last response was “Everything was entered in the system”.
I guess I don’t understand why a sales order has to be entered for BGP. This adds an extra step, which in this case has been a major fail.
Justin Wilson
j2sw@mtin.net
I am trying to turn up BGP on a circuit that ha never had it. In the past, you went to the support portal, filled out the questionnaire and in a day or so you would have you bgp info. When I did that this time I received a prompt response back from support saying this is now handled by sales and gave me the sales person to contact.
Contacted sales person almost 3 weeks ago. Had to wait until the direct draft credited before they could put any new orders in. On a side note, Cogent is the only provider I know of that does not credit electronic payments within 24-48 hours. All of ours take 5 business days. Once thats done, e-mail the sales person back. No response for a few days. Call a manager and get them involved. 2 more weeks we still don’t have BGP on this circuit. A minimum of 1 e-mail a day asking for status updates. Last response was “Everything was entered in the system”.
I guess I don’t understand why a sales order has to be entered for BGP. This adds an extra step, which in this case has been a major fail.
Justin Wilson
j2sw@mtin.net <mailto:j2sw@mtin.net>
Sales now handled it because they bill now for having a bgp session.
Carlos Alcantar
Race Communications / Race Team Member
1325 Howard Ave. #604, Burlingame, CA. 94010
Phone: +1 415 376 3314 / carlos@race.com / http://www.race.com
Nickles and dimes...
Similar to low-cost airlines, where you have to pay for a drink and a 4oz
bag of peanuts.