Hello NANOGers,
We're a regional CLEC and I've had a BGP filter change request in to CenturyLink for 3 days. I've had no luck trying to get this processed.
I tried calling in tonight because, you know, my expectation these days is that every serious internet backbone company staffs a 24/7/365 NOC capable of dealing with IP and BGP routing issues / changes. I managed to escalate to a "TAC supervisor" who assures me that they in fact have nobody staffed after-hours who can do this kind of work. *boggles*
I had no trouble getting the exact same request processed by XO, Cogent, Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a few hours, many of them at night (you know, when it's kind of like better to do such changes anyway).
So does anyone have the contact for a real, honest-to-god IP NOC engineer at CenturyLink?
Or did I make a mistake assuming CenturyLink is a serious, carrier-class player?
Thanks for any help.
Jawaid
Once upon a time, Jawaid Desktop <jb@forethought.net> said:
We're a regional CLEC and I've had a BGP filter change request in to
CenturyLink for 3 days. I've had no luck trying to get this
processed.
It might help if you specify which part of CenturyLink (for example,
which AS). CL is made up of a bunch of different, purchased, companies,
and AFAIK it is not all integrated.
For example, I worked for ISP that was connected to the old Qwest
network (AS 209) at one point, and later the old KMC network (AS 23126).
With the formerly-Qwest link, I had a login to a portal that was used to
make all change requests, and they typically went through pretty
quickly. If there was a problem, I could open a ticket through the
portal and get a call-back in a reasonable amount of time.
The formerly-KMC link was pretty much a business hours only, send it by
email, CC your sales rep on all changes, and pester them until they do
it. Outside of those hours, we could open tickets through the circuit
trouble line, but they didn't know what to do with the Internet (so it
just took repeated calls, nagging them until they escalated it to
somebody who at least had heard of a router before).
Hello NANOGers,
We're a regional CLEC and I've had a BGP filter change request in to
CenturyLink for 3 days. I've had no luck trying to get this processed.
I tried calling in tonight because, you know, my expectation these days
is that every serious internet backbone company staffs a 24/7/365 NOC
capable of dealing with IP and BGP routing issues / changes. I managed
to escalate to a "TAC supervisor" who assures me that they in fact have
nobody staffed after-hours who can do this kind of work. *boggles*
I had no trouble getting the exact same request processed by XO, Cogent,
Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a few
hours, many of them at night (you know, when it's kind of like better to
do such changes anyway).
So does anyone have the contact for a real, honest-to-god IP NOC
engineer at CenturyLink?
by centurylink do you mean legacy qwest (as209)
http://www.centurylinkservices.net/ipsupport/bgp-update.php
They do support routing policy objects, so you are imho better off if
you have your sessions converted to RADB generated filters, and then do
it that way.