Greetings,
Does anyone know who I could contact at Verizon Wireless
regarding mis-routing one of my NXX blocks?
Off list responses are fine.
Thanks,
Amazingly, customer service might be useful. I once called Sprint/Nextel
to tell them that my Nextel phone couldn't call the broadcast call-in number
for NPR's Talk of the Nation... and it was fixed in about 2 days.
That was an 800 number, but I suspect the same principle applies.
Have 4 or 5 employees who have VZW service call and report an inability to
reach multiple specific -- and different -- numbers in your block, assuming
you don't turn up anyone in their Translations group here. You might try
the Outages list too; it's membership isn't, I don't think, a strict subset
of NANOG's.
Cheers,
-- jra
I ended up calling 611 on my Verizon phone and they were extremely nice and
tried to help, but were unable to take it any further due the the fact that
the call appears to route properly. The problem is that the call does
route, but to the wrong switch in the wrong LATA and then routes over
failover ISUP trunks. The rep tried to escalate it and reported back that
there was nothing they could do because the call routes successfully. She
agreed that it was going to be very difficult for me to get that to pass
through the layers of support.
It's very sad that this has to be so complicated.
Thanks for the suggestions,
Tom
Oh. You're "fixing it". You're gonna have to break it, Tom, to get them
to fix it. Sorry. "Be liberal in what you accept" is fine for operations,
but not for debugging. If necessary, set up test numbers, and nullroute
just those 10Ds in the "wrong" destination switch, so that you don't tail-end
failover them, and then use *those*. Half a dozen or more, and don't make
them look like test numbers.
Cheers,
-- jra
Have you tried looking for a Verizon routing or translations contact in the
LERG? This is the official way.
-Scott
Curious to what it says in the LERG about your switches & NXX's, too.
Are your trunks directly connected to VZW's switches or through another carrier?
I've had trouble in the past with calls failing to VZW. Their repair organization was less than helpful until we called the the local switch tech who got it fixed.
I just wanted to pass on a huge thanks to the members of this list who gave
suggestions, and ultimately VZW's LERG Contact and the tech who contacted me
this morning and got the routing translation fixed. It once again proves
how valuable Nanog list membership can be in identifying the appropriate
contacts for a Carrier and resolving technical issues.
Sincerely,
Tom Pipes
Essex Telcom