Does anyone know what the "software bug" that hit Brighthouse in Tampa?
Eric Miller
It affected outside Tampa even. Even went as far south as Bradenton so I
am guessing it was systemwide. For awhile their call center was so
overloaded you received a fast busy when you called.
Justin
Brighthouse in Orlando was not affected as far as I could tell, but I did hear of customers in Lakeland that were down. Pretty widespread outage.
Dylan
Internally at brighthouse, Tampa (southwest florida) and Orlando (central florida) are pretty heavily detached from each other. There's now some call center, management, and engineering overlap but that only happened over the last few years. network and video delivery systems are still significantly divergent... (which is usually a good thing, since it means that when tampa breaks, orlando survives. 