Bell Canada contact - need help with DNS issue


Does anyone have a NOC or DNS administrator contact at Bell Canada? Their Toronto nameservers are returning SERVFAIL for our domain since a general Bell DNS issue midday yesterday.

$ dig @

; <<>> DiG 9.8.3-P1 <<>> @
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54893
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

; IN A

;; Query time: 305 msec
;; WHEN: Sat Nov 19 10:44:59 2016
;; MSG SIZE rcvd: 32

No-one outside Bell is reporting issues, and other domains (ours or otherwise) are fine on Bell’s name servers.



Try <> ? I haven’t used that address in quite some time but someone did respond to it some time ago


dnsadmin@ is no longer, but I was able to get a ticket past the front-line business support to an _incredibly_ helpful enterprise-level support desk who figured out what was going on and paged (!) their DNS team to intervene.

I figured that the depths of Bell Canada were innavigable but we managed to get a resolution a day sooner than a TTL.