the survey questions are highly biased toward arin's view of itself.
just one example. you ask how well arin serves it's members and
customers. you do not ask how well it serves the internet community,
the internet, or society in general. and that particular bias in
viewpoint is at the core of arin's failure.
i actually find day-to-day transactions with hostfolk ok. the org just
has no vision of the internet. register, do not regulate. board, ceo,
and AC seem to be dominated by itu wannabes.
Thanks for the feedback! We'd like to keep the questions
consistent to readily support year-over-year comparisons,
but adding several questions regarding ARIN's service to
the Internet and society is excellent idea that we should
be able to accommodate next time around.