Does anybody know which IP reputation service Amazon uses for Prime video? Within the last couple of hours several of our CGNAT publics are showing up as VPN or proxy when someone tries to watch Amazon video.
We found that ipqualityscore.com seems to match up with the CGNATs that we are having the most trouble with. They indicated a 1-3 day turnaround in responding to mis-classifications. We might have to make a habit of calling them every 30 minutes until they do something.
I’ve had a couple calls over the weekend from customers that got blocked. Was there any resolution to this or place to contact them? TBW page is only a link to the forums.
So far, the only provider that’s given us a positive confirmation has been GeoComply/GeoGuard. Still working on getting resolution. We’ve been able to move some CGNAT gateways to different IPs, but it only buys 3-4 days before they get flagged again.