Hello,
I am looking for some help with Akamai or a contact from Akamai (or their client HollisterCo)
We have an IP that is being blocked, but can’t get anywhere with their support without having an account with them and getting in touch with someone at Hollister is even more impossible.
Any help would be greatly appreciated.
Thank you,
Hello,
I am looking for some help with Akamai or a contact from Akamai (or their client HollisterCo)
We have an IP that is being blocked, but can’t get anywhere with their support without having an account with them and getting in touch with someone at Hollister is even more impossible.
Any help would be greatly appreciated.
Thank you,
I’ve had a hard time internally getting people to answer questions around this or how to properly escalate what appears to be blocking related issues. I’m honestly at wits end with them.
I’ll give you these links:
https://community.akamai.com/customers/s/article/Why-is-Akamai-Blocking-Me-Part-3-Partners-Performing-Web-Scraping-Activity?language=en_US
https://www.akamai.com/us/en/clientrep-lookup/
The reality is when you end up behind a NAT pool or shared IP set, this is entirely possible someone (or thing) is doing malicious activity. I’ve asked the teams to improve the errors presented to users in this case, so perhaps it will get better.
If you have a specific reference ID you get back, you can send it to me in e-mail (text, no images please) and I’ll look it up to see what can be found.
But this also falls into the category - we are performing the action based on our customer request/configuration.
- Jared
I thank you for your efforts.
Problem is that I used their client rep lookup tool at https://www.akamai.com/us/en/clientrep-lookup/ and it showed that the IP was clean.
Dmitriy Vaynshteyn
Senior Systems Engineer
1835 Hicks Rd. Rolling Meadows, IL 60008
tel: 847.994.1111 |
direct: 847.850.7894 |
fax: 847.850.7902
http://www.infiniwiz.com
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Thanks Jared. Would be great if this returns v6 reputation as well.
Btw TTFB to v6ds.iplookup.akamai.com is 1 minute.
Here’s the deal…
I’ve pieced this together entirely from data available outside of Akamai. It does not involve any knowledge I gained at Akamai unless I’ve also been able to identify that information through an independent public source.
Akamai’s system here is designed to make their customers happy without much regard for their customer’s customers.
Customers have control over their web application firewall and what it blocks.
Akamai doesn’t (exactly) directly control it.
However, customers can subscribe to reputation information and make automated decisions about blocking in their WAF based on that reputation information.
Akamai takes customer confidentiality very seriously. Mostly this is a good thing, but it creates a real catch 22 for web users caught in this circumstance. If it’s any consolation, I ran into this several times while I was working at Akamai and didn’t have any better ability to get resolution than what is being reported here.
Akamai NOC can’t tell you what’s happening because that would violate their customer’s confidentiality. It’s often very difficult for you to reach anyone with a clue at the company in question, and, even if you manage to do so, they’ll say “but Akamai runs that for us, you should call them.<click>”
I’ve given up on this ever getting better.
Owen