One thing that would help diagnose the true source of the problem with
less human interaction required (avoiding voicemail and all that) would be
wider public access to traceroutes beginning at key sites. There is a
group of ISP's who make CGI-based traceroutes available from their sites
We maintain a page that has major sites who run traceroute and who they run
thru: IBM - United States
We have sites for Sprintlink, UUnet/Alternet, PSI, ANS, IBM, MCI, Nysernet.
Suggestions for additions are welcome.
Michael Dillon - ISP & Internet Consulting
Memra Software Inc. - Fax: +1-604-546-3049
http://www.memra.com - E-mail: firstname.lastname@example.org