Abuse desk software

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1

Howdy,

Can anyone recommend a decent software package one can use to download e-mail sent to an abuse alias which then grabs IPs/hostnames out of the body of the email and makes nice actionable reports?

Anything out there exist?

thanks,
-Drew

2

Drew Weaver wrote:

Howdy,

Can anyone recommend a decent software package one can use to download e-mail sent to an abuse alias which then grabs IPs/hostnames out of the body of the email and makes nice actionable reports?

Anything out there exist?

thanks,
-Drew

Abacus - Is by far the best thing out there IMHO.

http://wordtothewise.com/products/abacus.html

3

You can do something with RTIR, it picks up IPs/Hostnames in emails sent
into it and with a single click you can view more information about that IP
including open/closed incidents, blocks, whois, etc.

Cheers

Bradley

- -----Original Message-----

4

Brandon James wrote:

Abacus - Is by far the best thing out there IMHO.

http://wordtothewise.com/products/abacus.html

Seconded. There isn't a lot of software available that is strictly abuse oriented. Abuse tends to have specific criteria that differs from support and even generic incident response.

Jack