www.netflix.com / EC2 problem -- Persistent problems from Palo Alto to destinations to Netflix and other destinations with content on Amazon EC2 - 2000ms latency

I'm not making progress with GTT's NOC on this issue, can someone clued in
at Netflix or Amazon comment on this problem. I believe it started after
Amazons outage last week.

This is an MTR to www.netflix.com <http://www.netflix.com> (52.5.161.36)
from 208.71.159.3 . this should be just a couple of ms away from Palo Alto:

Via GTT's own looking glass tool:

IPv4 traceroute to 52.5.161.36

HOST: pao11-re0 Loss% Snt Last Avg Best Wrst StDev

  1. et-2-1-0.cr4-dal3.ip4.gtt.ne 0.0% 5 42.3 39.4 36.1 42.3 2.2

  2. ip4.gtt.net 0.0% 5 36.1 38.6 36.1 41.5 2.4

  3. 176.32.125.140 0.0% 5 48.5 55.2 48.5 61.9 5.0

  4. 176.32.125.145 0.0% 5 39.5 41.2 36.2 45.0 3.4

  5. 54.239.43.200 20.0% 5 1417. 1784. 1417. 2112. 306.6

  6. 54.239.43.98 20.0% 5 1413. 1770. 1413. 2116. 312.0

  7. ??? 100.0 5 0.0 0.0 0.0 0.0 0.0

  8. 54.239.110.157 20.0% 5 1420. 1749. 1420. 2104. 306.9

  9. 54.239.109.9 20.0% 5 1394. 1720. 1394. 2081. 308.7

10. 205.251.245.65 20.0% 5 1395. 1706. 1395. 2072. 305.4

11. ??? 100.0 5 0.0 0.0 0.0 0.0 0.0

Peter Kranz
www.UnwiredLtd.com <http://www.unwiredltd.com/>
Desk: 510-868-1614 x100
Mobile: 510-207-0000
pkranz@unwiredltd.com <mailto:pkranz@unwiredltd.com>

First version got a little munged:

I'm not making progress with GTT's NOC on this issue, can someone clued in
at Netflix or Amazon comment on this problem. I believe it started after
Amazons outage last week.

This is an MTR to www.netflix.com <http://www.netflix.com> (52.5.161.36)
from 208.71.159.3 . this should be just a couple of ms away from Palo Alto:

                                                               Packets
Pings
Host Loss% Snt
Last Avg Best Wrst StDev
1. 208.71.159.113 0.0% 9
0.4 0.5 0.4 0.7 0.0
2. 204.11.106.45 0.0% 9
2.1 2.1 2.0 2.2 0.0
3. 173.205.47.153 0.0% 9
36.4 5.8 1.9 36.4 11.5
4. 89.149.184.177 0.0% 9
37.8 38.1 37.6 40.5 0.6
5. 173.205.39.122 0.0% 9
37.9 37.8 37.6 38.3 0.0
6. 176.32.125.164 0.0% 9
50.0 48.4 39.0 55.5 5.8
7. 176.32.125.169 0.0% 9
38.0 37.9 37.7 38.5 0.0
8. 54.239.43.200 12.5% 9
1117. 1096. 862.8 1662. 274.5
9. 54.239.43.174 12.5% 8
1146. 1092. 872.1 1627. 261.4
10. ???
11. 54.239.110.227 12.5% 8
1266. 1247. 908.7 1566. 236.7
12. 54.239.111.67 12.5% 8
1230. 1075. 883.4 1511. 227.7
13. 205.251.244.193 12.5% 8
1247. 1068. 890.1 1477. 219.1
14. ???

Via GTT's own looking glass tool: (Note the latency and packet loss starting
at hop 5)

IPv4 traceroute to 52.5.161.36

HOST: pao11-re0 Loss% Snt Last Avg Best Wrst StDev
  1. et-2-1-0.cr4-dal3.ip4.gtt.ne 0.0% 5 42.3 39.4 36.1 42.3 2.2
  2. ip4.gtt.net 0.0% 5 36.1 38.6 36.1 41.5 2.4
  3. 176.32.125.140 0.0% 5 48.5 55.2 48.5 61.9 5.0
  4. 176.32.125.145 0.0% 5 39.5 41.2 36.2 45.0 3.4
  5. 54.239.43.200 20.0% 5 1417. 1784. 1417. 2112. 306.6
  6. 54.239.43.98 20.0% 5 1413. 1770. 1413. 2116. 312.0
  7. ??? 100.0 5 0.0 0.0 0.0 0.0 0.0
  8. 54.239.110.157 20.0% 5 1420. 1749. 1420. 2104. 306.9
  9. 54.239.109.9 20.0% 5 1394. 1720. 1394. 2081. 308.7
10. 205.251.245.65 20.0% 5 1395. 1706. 1395. 2072. 305.4
11. ??? 100.0 5 0.0 0.0 0.0 0.0 0.0

Peter Kranz
www.UnwiredLtd.com <http://www.unwiredltd.com/>
Desk: 510-868-1614 x100
Mobile: 510-207-0000
pkranz@unwiredltd.com <mailto:pkranz@unwiredltd.com>

Gentlemen and Ladies,

Looking for a customer list with a focus on carriers and ISPs.

Thanks!

- Roderick.