> Mr. Rubenstein,
> I was very concerned after reading your message so I reviewed every
> message regarding your latest request.
> You state that you haven't been able to receive address space, however,
> our records show that you were "approved" for a block of addresses on
> March 27, 1998.
Interesting. The allocation approval was never mailed to me, the block
isn't visible in WHOIS, and I haven't rec'd an invoice.
You weren't issued the space because we're still waiting for you to
create your customer account. The process is: we send you an approval
message stating how much you were approved for and how to create your
customer account, you create your customer account and we invoice you,
you pay the invoice and we issue the address space. I will resend you
the approval notice.
> Your request was handled by Cathy Clements who is one of the most
> professional individuals around. She also happens to have
> the patience of a saint (as I'm sure many ISPs could attest to).
> I'm sorry if you were not happy with ARIN's service, however, IMO at no time
> could any of Cathy's messages be considered rude or be perceived as having
> an attitude of "why are you bothering me", as you claim.
If you would check my original mail, I didn't claim 'rude'; the 'why are
you bothering me' was more of an air of inattentiveness, timelyness (sp?),
etc. I mean, the question still stands; why does it take 48 to 72 hours to
get a response when sending responses to ARINs qualification requests?
I checked the dates of the messages and you are correct, there were two
instances of messages that were not answered for 48 hours. Please keep
in mind that ARIN has four IP analysts that have to handle thousands of
messages each day comprised of ISP/IP/ASN/in-addr/SWIP requests, not
to mention the help desk and the emails containing general Internet questions.
Our goal is for a same day response on all messages, however, sometimes
that is not possible. And before anyone asks, yes, a lot of it
is automated, however, much of it still needs human interaction. I apologize
for any delay.
> The ARIN policies have not changed since InterNIC, nor have the basic
> questions we ask on utilization.
Maybe from your prospective, when you have the policy book in your hand or
memorized. But, things are way different from ours (and I am sure others).
There were very specific reasons why we asked you the questions we did,
however, I think it's best if we discuss this one on one. Feel free
to call me or email me and I will be happy to discuss your particular