Verizon Fios Issue in Massachusetts

Is anyone from Verizon available to help me chase down an issue off-list?

Since Sunday morning, we've been seeing what looks to be a bad link
aggregation (10+% packet loss on one IP, 0% on an adjacent IP) to all of
the networks we control (on various providers, various AS's, various
locations) and to common things like and from my Fios
connection at home. Colleagues are seeing the same from other towns in MA.
A couple of them have opened tickets with Fios support but haven't gotten

Unfortunately not a AS701 IP customer for our work networks, so can't
follow normal support channels on that side.