Was troubleshooting a customer's vpn trouble a few years ago at another ISP. Could connect from outside our ISP, but users of our service sometimes could and sometimes couldn't connect.
Turns out the Master Network Manager (that's what he called himself) had looked at the static IP assignment, and extrapolated back the whole /22 they were on and used it for the inside of his NAT router. When people hit that part of our network pool, they could make the initial connection but then the poor firewall would have a nervous breakdown and not pass traffic right (I don't blame it).
My solution: Renumber to a reserved private block internally. He had about 200 devices with static assigned dhcp on about 10 of them.
His solution: Every company user that gets access through our service had to get some form of other service in order to connect to his network by vpn since we 'don't know what we're doing with network configuration'. 35 people either switched away from us or got a second (usually dial up) connection for when they wanted to vpn in.
I believe his core mantra was that the private 1918's were 'not secure' for some reason he couldn't articulate to me.
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