TLD .ES screw up

So my questions now:

Does any one know a direct way to reach the InterNIC technical staff to solve
this kind of urgent problems?

Flaming them on NANOG seems to work, but you get singed in the process
also. Try markk@internic.net. He seemed helpful. From him:

"Hostmaster receives at least 20K pieces of mail a day. If you have an
operational issue of this nature, feel free to send it to action@internic.net.
The people who are responsible for monitoring the roots also read that box."

Let us know how [un]responsive action@internic.net is!

Shouldn't there be a specific set up of procedures, forms and communication
channels between the managers of the root zone and the TLD managers?

Apparently they're still drafting those.

Any help will be appreciated.

Miguel A. Sanz
ES-NIC

__________________ __ ______________________
                           /_/
Miguel A. Sanz __ __ Email: miguel.sanz@rediris.es
RedIRIS/CSIC /_/ RedIRIS /_/ Tel: + 34 1 5855152
Serrano 142 __ Fax: + 34 1 5855146
E-28006 Madrid /_/
SPAIN Network Manager
____________ Spanish Academic & Research Network ________________________

--- Forwarded mail from "Miguel A. Sanz. RedIRIS/CSIC"

<miguel.sanz@rediris.es>

Date: Wed, 30 Jul 1997 15:05:45 +0200 (MET DST)
From: "Miguel A. Sanz. RedIRIS/CSIC" <miguel.sanz@rediris.es>
To: "David H. Holtzman" <dholtz@internic.net>
Subject: (Fwd) EMERGENCY TLD .ES
Cc: hostmaster@nic.es

Please take quick action on this and report back!

We will wait a couple more hours before escalating this to IANA and
TLD list.

Regards,

Miguel A. Sanz
ES-NIC

--- Forwarded mail from "Miguel A. Sanz. RedIRIS/CSIC"

<miguel.sanz@rediris.es>

Folks,

I also had problems with InterNIC (I manage AM), but email to
markk@internic.net is/was helpful.
Do not write to hostmaster - it's a black hole...

Edgar
edd@nic.am