T-Mobile help!!

Mailman List Mirror (Read Only)
1

One of our customers office number is coming across as ‘Survey Call’ on T-Mobile cell phones. I know with certainty it’s with ‘T-Mobile’ phones. I don’t have another contact on another network that I know I can try. How do we get that fixed?

Thanks for any suggestions!

2

You may want to try VoiceOps: https://puck.nether.net/mailman/listinfo/voiceops.

3

One of our customers office number is coming across as ‘Survey Call’ on T-Mobile cell phones. I know with certainty it’s with ‘T-Mobile’ phones. I don’t have another contact on another network that I know I can try. How do we get that fixed?

Thanks for any suggestions!

Probably number spoofing and has nothing to do with T-Mobile

https://www.npr.org/2019/06/06/727711432/do-i-know-you-and-other-spam-phone-calls-we-can-t-get-rid-of

4

Check out STIR/SHAKEN:

https://transnexus.com/whitepapers/understanding-stir-shaken/
https://transition.fcc.gov/cgb/Robocall-Strike-Force-Final-Report.pdf

For what it’s worth, American Express Fraud Department comes up at “Spam Risk” through my provider.

There are “recommendations” for labels. I do believe the carrier is setting the labels and I would reasonably surmise they are the source. It could be prior use of an assigned number. Or not. I am not aware of how to get the labeling of a number fixed. Anyone?

YMMV.

Best,

-M<