Systemic problems at Verizon

Unnamed Administration sources reported that Sean Donelan said:

Are things as bad in Verizon country as they got in Ameritech country?
Eventually the various state PUC's had to intervene in Ameritech's
service problems.

SBC/Amth problems were|are in the POTS arena. Verizontal seems
able to handle POTS; it's xDSL they fall on their nose over.

Politically, LegisCritters are far more concerned about POTS
problems. There are too few {outraged} xDSL users to form
a voting block, at least so far.

BTW, USWorst was in deep doodoo with its state PSC's a few
years back, esp. after a written management directive to their
govt. liaison staff to "Stall, stall, stall" surfaced. Has that
changed at all?

David Lesher wrote:

Unnamed Administration sources reported that Sean Donelan said:
>
> Are things as bad in Verizon country as they got in Ameritech country?
> Eventually the various state PUC's had to intervene in Ameritech's
> service problems.

SBC/Amth problems were|are in the POTS arena. Verizontal seems
able to handle POTS; it's xDSL they fall on their nose over.

Actually, Verizon is hopeless for any service OTHER than POTS. Whether
it's DSL, T1, ISDN, etc., if it isn't POTS, it's not important to them.
I had a T1 that got pulled apart weekly 'cause the guys on the poles
with the test sets didn't hear dial tone, and needed pairs. They
apparently didn't know what those funny "DATA" tags were.

David Lesher wrote:

Unnamed Administration sources reported that Sean Donelan said:
>
> Are things as bad in Verizon country as they got in Ameritech country?
> Eventually the various state PUC's had to intervene in Ameritech's
> service problems.

SBC/Amth problems were|are in the POTS arena.

And DSL. Not just POTS.

And T1s, T3s, Frame Relay, and ATM. Not just DSL and not just POTS.

   -Jeff Ogden
    Merit

Our T1 in New York has been down at least 5 times this year (2001), all
because the tech shows up and doesn't hear a dial tone so he pulls the pair
for a new phone line (there is a shortage of copper into this building).

Our longhaul carrier, Level 3, almost always calls me back laughing because
they show how many tickets have been open on this T1 ... always the same
problem.

We make fiber bright orange, should T1 copper be a different color too??

Having this many outages on a T1 has almost pushed me to ordering DSL for a
good laugh.

Aaron:
  Hmmm, nearly once a week! That's almost a record.
  If those are puchdowns then they should be soldered anyway. Techs will
be unlikely to try using one that's been soldered.
  Also, if you're in a building with other tennants, then you should
locate wherever you circuits appear in the building and tag them yourself
with something that's real obvious. Go put on your tool belt, grab your
"butt-set" and dig in there like you own the place.

Good luck,

Chuck

:At 11:38 AM -0500 2/16/01, Steve Sobol wrote:
:>David Lesher wrote:
:>
:> > SBC/Amth problems were|are in the POTS arena.
:>
:>And DSL. Not just POTS.
:>
:
:And T1s, T3s, Frame Relay, and ATM. Not just DSL and not just POTS.

Indeed. Especially since they decommissioned the (always reliable and
knowledgably-staffed) DSG in favor of the "Verizon Advanced Data,
Inc." spinoff. I'd guess the staffing is the same as prior, but where it
used to take less than 5 minutes to get a tech on the horn, it's now an
all-day contest to avoid busy signals and voicemail boxes.

If that's not enough, the lack of inter-office facilities has been a
nightmare for the past 6 months or so, especially in MA.

-brian

Jason Slagle wrote:

Haven't had any DSL related problems here in Toledo, OH except the
"Database Mismatch, no DSL available" to customers that could hit the CO
with rocks.

Try provisioning in Cleveland for a month.

ISDN is still in the pits though. The kind folk there in Ameriwreck's
repair department have no record of my ISDN at all. They are opening
tickets on blank records.

Of course the BILLING records are fine though.

I've never, ever had trouble with Ameritech ISDN, from the time I first had
it installed back in 1998 to when it was shut down and replaced with
1.0MB SDSL last November (yummy!)

Well, actually, when I moved from Cleveland Heights to Euclid, the ISDN
line in the apt building here proved to be unable to receive incoming calls,
and they checked the line and couldn't find a problem with it. But since I
never wanted to receive incoming calls on my ISDN line, I didn't care and
didn't bother with any further attempts to fix the problem.