Sprint / C&W peering issues?

The past few days, I've been noticing packet loss, apparently at the
points where Sprint and C&W exchange traffic. Today, I emailed a note
about this including the output from a few mtr's in each direction to
noc@sprint.net, and though I got no reply, an hour or so later, I noticed
packets were taking a slightly different route (apparently going through a
different peering connection in a different city if you believe the
hostnames) and the packet loss was gone and round trip times much better.

I left the office for a bit, and now that I'm back, I see the packets are
back to using the old peering connection that I can only assume must be
overloaded. Anyone know what the deal is?

                           Matt's traceroute [v0.42]
orldfl-ns-1.atlantic.net Fri Jan 19 18:58:51 2001
Keys: D - Display mode R - Restart statistics Q - Quit
                                           Packets Pings
Hostname %Loss Rcv Snt Last Best Avg Worst
1. orldflwcom-br-1-fe0-0.atlantic.net 0% 30 30 0 0 0 1
2. sl-gw8-orl-3-0-TS11.sprintlink.net 0% 30 30 1 0 1 1
3. sl-bb11-orl-5-2.sprintlink.net 0% 30 30 1 1 1 2
4. sl-bb21-atl-9-1.sprintlink.net 0% 30 30 11 11 11 12
5. sl-bb2-atl-0-0-0.sprintlink.net 0% 30 30 12 11 30 190
6. core3-serial2-0-0.Atlanta.cw.net 20% 24 30 37 33 37 41
7. corerouter1.Atlanta.cw.net 27% 22 30 34 33 36 50
8. acr1-loopback.Atlantaald.cw.net 20% 24 30 36 32 37 39
9. bar7-loopback.Atlantaald.cw.net 27% 22 30 48 33 37 48
10. ???

Hop 10 is a router with some packet filtering...no response is expected there.

Sprint seems to be having capacity issues, I've noticed L3/Sprint SanJose
goes thru some serious degradation during most of the day.. Supposedly the
issue has been open in both NOC's for 2-3 months...they're "working on it"..
Have you tried contacting C&W about it? Sprint wasn't incredibly helpful,
but L3 provided some information for us..

Regards,
Matt