Is it unreasonable to ask a carrier to perform a site survey, before quoting out an install? I am looking to pull some fiber into a building that is off net, and I cannot get my potential carrier to perform a site survey.
My reason for concern is that the NRC / install is 18k, and they have already conceded that the fiber is less than 40ft from my building, and that the install should be relativity easy (conduit / everything already in place). I am being quoted worse case scenario, and should the install not go as much as 18k, I still need to fork out 18k. I feel like I have a rep who is being greedy, and that I am subsidizing their business model for future tenants.
I don't see what "reasonable" has to do with it. If you don't like it, and you have a choice, vote with your pocketbook by taking your business elsewhere.
If you don't have a choice, and your carrier knows it, then you have little recourse except where it might affect business elsewhere.
I would use whatever stick or carrot I could, but reasonableness only rarely enters into carrier business ethics.
Does anyone know what issues global crossing might be having in LA area?
All of my VPNs via global crossing were getting routed to europe and
back, i.e.
I don't see what "reasonable" has to do with it. If you don't like it,
and you have a choice, vote with your pocketbook by taking your business
elsewhere.
If you don't have a choice, and your carrier knows it, then you have
little recourse except where it might affect business elsewhere.
I would use whatever stick or carrot I could,
Favorite stick: "Remember, we can turn off the telephones, electricity
and air conditioning in your NOC".
but reasonableness only
rarely enters into carrier business ethics.
It all depends on the definition of "reasonable" - remembering that the carrier
is likely a corporation, and thus has a duty to maximize profit, "reasonable"
means "worth a try to extract more revenue from the customer with little chance
of repercussions". It's similar to "ethics" when applied to lawyers - you may
dislike being on the losing end, but it's rare enough that lawyers violate
their code of ethics that it makes the news when it happens.
