"ok to take the circuit down for testing" - the problem i was trying to
get resolved was related to peering.. go figure.. I still haven't heard
back from MCI.. UUNET on the other hand I managed to get a call through
to a tech there immediately... I've given up on trying to get through to
MCI.. I've had nothing but good experience with them on the physical
circuit level.. and the routing guys installing the circuit were great..
but trying to get a [routing] tech on the phone for trouble issues just
sucks.
I'll also vote for UUnet. They provide several days notice of any expected
brief outages. The only occasion I had to call a tech I got through immediately
(during off hours) to someone who was able to make BGP changes with no problem.
Installation also went through without a hitch well ahead of schedule.
Regards,
Mike