From: Paul Vixie <vixie@isc.org>
Date: Thu, 25 Nov 2010 21:14:45 +0000
there's a pacific telephone j-box at the edge of a parking lot in san mateo
california that's been hit by a car hard enough to spring the door open. the
copper punchdowns are now freely and publically accessible. i think it's not
pac tel or pac bell or sbc any more, so what i need is to know how to tell
AT&T that they've got a physical plant problem that will soon be customer
affecting, especially with the weather like it is. there was a call-before-
you-dig sticker on it so i called that number and they said it wasn't their
problem. i'm trying to do the right thing by asking AT&T to make it so if
i google for "report damage to at&t" it will give a useful result. meanwhile
if someone from at&t asks me i will tell them the road address of the box.
(i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)
Have you tried 611 (from an AT&T land-line phone)? The menus are horrid,
but you should finally get to a human.
Many people don't have one. I haven't had one for over 12 years now, nor have any of my employers for the last 8 years.
Have you tried 611 (from an AT&T land-line phone)?
Many people don't have one. I haven't had one for over 12 years now, nor have any of my employers for the last 8 years.
They have an 877 number that routes to the same people. I was at a
client and they were having some sort of telco emergency and obtained
the number as part of the resolution process.
Here it is:
from http://www.att.com/gen/general?pid=1603
Repair Service
1-866-346-1168
or 611 within state
24 hours a day, 7 days a week
It's amazing how many people don't know about 611. It's the fastest way
to reach clued/capable of paging clued people.
- --
Charles N Wyble (charles@knownelement.com)
Systems craftsman for the stars
http://www.knownelement.com
Mobile: 626 539 4344
Office: 310 929 8793
For what its worth, I *have* tried reporting outside plant damage in GTE
FL to Verizon; it's impossible to find anyone who has any clue WTF you're
talking about.
I call my ex-boss's son, who works there, and ask him to pass it along
to his dispatcher as something *he's* seen.
Cheers,
-- jr 'I realize this doesn't scale' a