Personal Favorite:
We put a move order in with VZ for June 12, then rescheduled to July 12
(we were moving across the st.) of this year. On May 12 we come in and
discover that half our lines don't work. After 4 hours on the phone, it
turns out they took exactly half our lines (interestingly enough
1,3,5,7,etc.) and moved them across the street, and wired them into the
phone block for what was to be our neighbouring office. People calling
us got a furniture consulting firm half the time. It took me 5 days to
get all our lines back where they belonged, as when they moved them back
they decided to leave a couple there and then not acknowledge the
problem, only to move again finally in July and have them forget to move
a couple lines over.
Once upon a time, Alon Tirosh <atirosh@interactiveedge.com> said:
We put a move order in with VZ for June 12, then rescheduled to July 12
(we were moving across the st.) of this year.
On the subject of moves, I will have to offer some praise for BellSouth.
When we moved our NOC about half a mile down the street last year, they
brought someone in to manage their part, did a full circuit inventory
(against 3 databases and the table of index cards at the CO), and then
the night of the move there were several people at the CO and two techs
on site. The BellSouth move manager, our BellSouth technical support
contact, and our BellSouth sales rep were with us throughout the night
(our sales rep helped load racks onto and off the truck even and the
techs helped out moving stuff around as well).
We only had one problem: one T3 had the TX and RX backwards (and that
was because they had had to move something after testing it and missed
re-testing it).