Thanks for all the 'wonderful' input. I guess most of you feel that the
attitude of UUNET is appropriate. When I read responses on NANOG I am
utterly surprised by the total lack of professionalism. I have always
prided myself on my education and experience and my Professional
attitude towards my peers. I guess I am just being naive.
I do agree that the problem is with one of UUNET's customers. I,
however, think that UUNET should proactively call there customer to
resolve network issues.
When I purchase services from a network provider one of my conditions is
that they monitor my connection to them and report to me issues that
could affect my connection. In fact I feel that they should notify me of
problems that persist longer than five minutes. Otherwise my business is
affected in an adverse way.
Therefore, I feel that they should simply have asked who the problem was
with. I would have told them and sent them a traceroute (I feel that
more info is better info, my opinion, take it with a grain of salt if
you wish.) and they simply would have said 'thank you'.
Bradley Corner
Northeast Florida Multiple Listing Service, Inc.
7801 Deecreek Club Rd Ste 1
Jacksonville FL 32217
(904) 394-9494
Thanks for all the 'wonderful' input. I guess most of you feel that the
attitude of UUNET is appropriate. When I read responses on NANOG I am
utterly surprised by the total lack of professionalism. I have always
prided myself on my education and experience and my Professional
attitude towards my peers. I guess I am just being naive.
NANOG is not really the appropriate forum to be fielding "why can't I
reach this network, can someone from UU help?" questions. It's slightly
more interesting then "Where can I get a T1 in Alaska?" or "What is the
number for Soandso's NOC" though, so some bored people took the time to
glance at your problem, parse that horribly unreadable traceroute, and
tell you that it really isn't UU's problem.
It sounds like you are looking for someone in sales or support who is paid
to stroke you and make you feel better, not engineers who are going to
tell you the truth. That is why most of this list is not allowed to talk
to customers. Deal. 
I do agree that the problem is with one of UUNET's customers. I,
however, think that UUNET should proactively call there customer to
resolve network issues.
I personally believe in the benefits of looking into problem reports from
anyone who will call and complain, but I also understand why UU cannot. As
a small provider, this is probably quite doable. As a HUGE provider, they
would have to triple their staff just to keep up with all the customers of
a customer. Then they would have to have first level engineers with logic
and problem solving skills, who could determine if there was actually a
problem or not. And once word got out that UU would take calls from
anyone, every schmuck, crackpot, and prank call would be reporting
something somewhere. It's just not an easily scalable solution.
And once word got out that UU would take calls from anyone, every
schmuck, crackpot, and prank call would be reporting something
somewhere.
Paging Jim Fleming. Jim Fleming please pick up the white courtesy phone.