WOW.
After going through the string of emails on this subject, it really amazes me that someone would bash someone else in regards to getting correct support. This appeared to be a legitimate need for support, & Regardless of the nature of the problem, as Mr. Urban suggests, quite correctly, this gentleman Mr. Dills could not get support when he required it, & was shuffled around.
In fact, someone suggested that he would have had" greater sympathy " for this gentleman if he was really down. & if it had of been a legitimate routing problem, it would have been " more interesting ".
Now, we all can understand with the state of the industry, that support response times & support in general might just be a bit stretched these days. But no sympathy, or would have had greater sympathy, come on.
Infact, reading further emails, it appears that this gentleman, Mr. Dills DID have a routing issue. & once he lit into his provider, via NANOG, they did not like the exposure & quickly gave him some assistance.
Now, NANOG is really not the place to b****, but if it works...
Greater sympathy.... ?? More interesting if it was a routing problem... When it appears it was...
Wonder if they treat their customers like that at Sockeye Networks.
A customer is a customer, plain & simple. Dont tell him you will call him back in 30 minutes then shuffle him off. For a day.
Regards.