Your right this isn't my department and it's not my place to tell them how
to do their job. If Roy would like to send me a valid abuse complaint I'll
make sure to forward it on or even walk it over to the abuse department
supervisor.
I would also like to say I'm suprised at how many people have been attacking
me on/off the list for asking a simple question. I'm just trying to ensure
people are able to recieve/send mail from/to charter's mail complex. I
didn't think asking for some help would be a big deal (as I thought there
might be some people on the list from the companies that were knowledgeable
instead of having to deal with typical tier-1 support).
<quote who="Hosman, Ross">
Your right this isn't my department and it's not my place to tell them how
to do their job. If Roy would like to send me a valid abuse complaint I'll
make sure to forward it on or even walk it over to the abuse department
supervisor.
I would also like to say I'm suprised at how many people have been
attacking
me on/off the list for asking a simple question.
1) You are posting with your employers email address and thus opened
yourself up as a conduit to "the man" at Charter. If you didn't want
that, you could do what many people do and post via a vanity address.
2) Perhaps you could take all these complaints as a way of saying "maybe
instead of making sure charter can email all these other networks I should
make sure charter CANT email all these other networks." 
It's always good to monitor and optimize but not at the expense of dealing
with outstanding support/abuse issues.
-david