the strange thing is that we don't see network quality (in terms of low
latency, high 9's availability, etc.) being much of a concern among our
customers. I think the basic attitude is that there isn't much difference
in terms of service quality among the tier 1 providers: internet
connectivity, frame relay and ATM service are pretty much viewed as
commodities, so the more pressing issue becomes customer service/support,
SLA management, cost and availability.
Irwin Lazar.vcf (423 Bytes)