Is there anyone at XO or Network Solutions that can help me with a
little problem we're having? About two days ago we lost the ability to
pass all traffic with Network Solutions hosted email and their main
website from our main office. It keeps dying at a router in DC.
Here's a trace from our Chicago office:
Tracing route to 205.178.149.7 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 38.98.154.1
2 1 ms 1 ms 2 ms
fa0-7.na01.b002327-0.ord01.atlas.cogentco.com [38.99.215.81]
3 <1 ms <1 ms 1 ms
gi0-7.3542.core01.ord01.atlas.cogentco.com [66.250.11.189]
4 <1 ms 1 ms <1 ms te4-1.mpd01.ord01.atlas.cogentco.com
[154.54.1.98]
5 1 ms 1 ms 1 ms vl3488.mpd01.ord03.atlas.cogentco.com
[154.54.5.26]
6 <1 ms <1 ms <1 ms xo.ord03.atlas.cogentco.com
[154.54.12.230]
7 2 ms 1 ms 1 ms te-3-1-0.rar3.chicago-il.us.xo.net
[65.106.1.42]
8 4 ms 1 ms 1 ms ge7-0-0d0.rar1.chicago-il.us.xo.net
[65.106.1.41]
9 28 ms 27 ms 28 ms p6-0-0.rar2.washington-dc.us.xo.net
[65.106.0.46]
10 * * * Request timed out. (repeats until
time-out)
Here's one from an external Chicago looking glass:
traceroute to 205.178.149.7 (205.178.149.7), 30 hops max, 38 byte
packets
1 10.255.255.253 (10.255.255.253) 7.190 ms 5.022 ms 4.763 ms
2 vl-993.gw-core-a.whn.oneandone.net (217.160.229.45) 0.489 ms 0.487
ms 0.392 ms
3 ge-3-2-0-0.bb-a.tla.nyc.us.oneandone.net (217.160.229.65) 0.692 ms
0.655 ms 0.588 ms
4 so-1-0-0-0.bb-a.cr.chi.us.oneandone.net (74.208.1.32) 22.206 ms
22.133 ms 22.070 ms
5 p12-3.IR1.Chicago2-IL.us.xo.net (206.111.2.9) 22.309 ms 22.431 ms
22.723 ms
6 * te-3-1-0.rar3.chicago-il.us.xo.net (65.106.1.42) 24.414 ms
23.019 ms
7 ge7-0-0d0.rar1.chicago-il.us.xo.net (65.106.1.41) 23.002 ms 22.910
ms 22.918 ms
8 p6-0-0.RAR2.Washington-DC.us.xo.net (65.106.0.46) 39.504 ms 39.471
ms 39.363 ms
9 p7-0-0.MAR2.Washington5-DC.us.xo.net (65.106.3.206) 40.099 ms
40.297 ms 40.144 ms
10 71.5.190.110.ptr.us.xo.net (71.5.190.110) 40.350 ms 40.047 ms
40.093 ms
11 64.244.254.238 (64.244.254.238) 41.792 ms 41.528 ms 41.304 ms
12 edg-r-01-vlan12.net.dc2.netsol.com (205.178.191.14) 40.998 ms
41.624 ms 40.978 ms
13 205.178.182.6 (205.178.182.6) 41.389 ms 41.045 ms 41.121 ms
14 mail.networksolutionsemail.com (205.178.149.7) 41.339 ms 41.517 ms
41.291 ms
Any thoughts? I also opened a ticket with Cogent, our provider in the
main office. Thanks!
Joe Johnson
Senior Systems Engineer
InnerWorkings, Inc.
Managed Print & Promotional Solutions
600 West Chicago Avenue, Suite 850
Chicago, IL 60654
Phone: 312.676.6873
Fax: 312.604.5487
joe.johnson@inwk.com
www.inwk.com
NASDAQ: INWK