Possible Level3 Latency and Packet Loss

I have several customers that have contacted us about VoIP quality, and
I have moved BGP away from Level3, and even through Cogent and/or HE to
try and bypass but it still goes back into Level3's network.

Is there any way I can get an engineer from Level3 to contact me to help
troubleshoot this? The NOC will not talk with me as I am not a Customer
of Record.

Eric Rogers


(317) 831-3000 x200