PacBell Frame Relay Outage?

Is anyone else experiencing an outage in the PacBell Frame Relay cloud in
the SF Bay area.? 75% of my PVCs are down and the trouble number is busy or
you go into "hold" forever.

Roy Engehausen

Roy,

  FYI... See following list of COs

-Sean

    This is a message from SBC Advanced Solutions, Inc. FasTrak(sm) Data
Services
    Automatic Customer Notification System
    (http://www.cnmweb.com) :

    Thu May 24 13:53:38 PDT 2001

The following switches will be serviced on:
05/26/2001 : 00:01 - 06:00 (item# 503)

    C0ALHB01
    C0ANHM01
    C0BKFD12
    C0ESCN01
    C0GRDN02
    C0HYWR01
    C0IRVN11
    C0LSAN03
    C0MDST02
    C0MTRY01
    C0OKLD03
    C0RDNG02
    C0RVSD01
    C0SHOK02
    C0SNAN01
    C0SNDG02
    C0SNFC01
    C0SNTC01
    C0WLAN01
    C1ANHM01
    C1BKFD12
    C1FRSN01
    C1GRDN02
    C1HYWR01
    C1IRVN11
    C1LSAN03
    C1RVSD01
    C1SHOK02
    C1SNAN01
    C1SNDG02
    C1SNFC01
    C1SNFC21
    C1SNJS02
    C1SNRS01
    C1SNTC01
    C2ALHB01
    C2ANHM01
    C2GRDN02
    C2IRVN11
    C2LSAN03
    C2PLAL02
    C2SNAN01
    C2SNDG02
    C2SNJS02
    C2SNTC01
    C3ALHB01
    C3GRDN02
    C3IRVN11
    C3PLAL02
    C3SHOK02
    C3SNAN01
    C3SNDG02
    C3SNFC21
    C3SNJS02
    C3WNCK11
    C4ALHB01
    C4GRDN02
    C4OKLD03
    C4SHOK02
    C4SNAN01
    C4SNDG02
    C4SNFC21
    C5ALHB01
    C5GRDN02
    C5IRVN11
    C5PLAL02
    C5SHOK02
    C5SNAN01
    C5WNCK11
    C6ALHB01
    C6IRVN11
    C6SCRM01
    C6SHOK02
    C6SNJS02
    C6WNCK11
    C7ALHB01
    C7SHOK02
    C7SNFC21
    C8ALHB01
    C8SNFC21
    C8SNJS02
    C9SNFC21

SBC-ASI Requires a maintenance window to take identified
switches off line between 00:01 and 6AM to restore
Lucent Network Management System

Maybe they got a headstart on this maintenance window. grin

-Sean

   This is a message from SBC Advanced Solutions, Inc. FasTrak(sm) Data
Services
    Automatic Customer Notification System
    (http://www.cnmweb.com) :

    Thu May 24 13:53:38 PDT 2001

The following switches will be serviced on:
05/26/2001 : 00:01 - 06:00 (item# 503)

    C0ALHB01
    C0ANHM01
    C0BKFD12
    C0ESCN01
    C0GRDN02
    C0HYWR01
    C0IRVN11
    C0LSAN03
    C0MDST02
    C0MTRY01
    C0OKLD03
    C0RDNG02
    C0RVSD01
    C0SHOK02
    C0SNAN01
    C0SNDG02
    C0SNFC01
    C0SNTC01
    C0WLAN01
    C1ANHM01
    C1BKFD12
    C1FRSN01
    C1GRDN02
    C1HYWR01
    C1IRVN11
    C1LSAN03
    C1RVSD01
    C1SHOK02
    C1SNAN01
    C1SNDG02
    C1SNFC01
    C1SNFC21
    C1SNJS02
    C1SNRS01
    C1SNTC01
    C2ALHB01
    C2ANHM01
    C2GRDN02
    C2IRVN11
    C2LSAN03
    C2PLAL02
    C2SNAN01
    C2SNDG02
    C2SNJS02
    C2SNTC01
    C3ALHB01
    C3GRDN02
    C3IRVN11
    C3PLAL02
    C3SHOK02
    C3SNAN01
    C3SNDG02
    C3SNFC21
    C3SNJS02
    C3WNCK11
    C4ALHB01
    C4GRDN02
    C4OKLD03
    C4SHOK02
    C4SNAN01
    C4SNDG02
    C4SNFC21
    C5ALHB01
    C5GRDN02
    C5IRVN11
    C5PLAL02
    C5SHOK02
    C5SNAN01
    C5WNCK11
    C6ALHB01
    C6IRVN11
    C6SCRM01
    C6SHOK02
    C6SNJS02
    C6WNCK11
    C7ALHB01
    C7SHOK02
    C7SNFC21
    C8ALHB01
    C8SNFC21
    C8SNJS02
    C9SNFC21

SBC-ASI Requires a maintenance window to take identified
switches off line between 00:01 and 6AM to restore
Lucent Network Management System

Is anyone else experiencing an outage in the PacBell Frame Relay cloud in

    > the SF Bay area.? 75% of my PVCs are down and the trouble number is busy or
    > you go into "hold" forever.

Pac Bell (ASI/NDPSC, actually) had a failure of the management system for
their NewBridge frame/ATM switches at 08:25 this morning, which put 19,000
PVCs into "waiting for connect" state. They were doing individual
reconnects for customers up until about 11am, when the senior techs took
control of the management system to try to solve the whole problem at
once, rather than one-by-one. The Cascades are unaffected, and from what
I can see it may be affecting the 36/120s more than the 36/170s, but that
may just be coincidence, looking at our lines. Overall, about 10% of our
PVCs were affected, and they were able to bring about a third of those
back up before 11am. But we had half of our tickets open in the first
fifteen minutes of the outage.

They're currently predicting that they'll have things back up at 14:00.

                                -Bill

I reported a problem with my home DSL line to my provider who indicated that PB was having significant ATM issues today, and lots of stuff everywhere in the bay area was "down", or "down and briefly up before going back down" since this morning.

He only mentioned it affecting DSL, but I suspect it could also affect frame as well...

D