outages, quality monitoring, trouble tickets, etc

A bit of a rambling note, as I catch up with the unusually busy lists....

From: Scott Huddle <huddle@mci.net>
I consider this list a place for ISPs to discuss general policy and
planning issues that effect all of us. It is a very inappropriate
place to discuss problems with a specific provider.

I firmly DISAGREE! None of us are particularly interested in hearing
every jot and tittle about every network flap, but _BIG_ ones and their
resolution are important to bring to this list! How else to get a
handle on what the real problems are? How else to help each other
avoid repeating the problem in the future?