This morning USWEST lost a DACS serving Spokane (and other places
in Washington State).
That isn't very unusual, but did spark my interest in a continuing pattern
of DACS failures around the country. Not only have several telco's we
use had DACS failures (usually a power supply), but the mean time to
repair (and reprogram) them was over 12 hours.
Whatever method of quickly re-loading the repaired DACS configuration
doesn't seem to be working, or the operational procedures of several
telephone companies are lacking. Generally after 10-12 hours, the telco
usually informs us they are manually re-programming the DACS circuit by
circuit.
Have other network operators seen the same thing from their facility
departments or providers? Is this a problem with the DACS vendor, user-
interface design, operator procedures, or dumb management?
This morning USWEST lost a DACS serving Spokane (and other places
in Washington State).
...
Have other network operators seen the same thing from their facility
departments or providers? Is this a problem with the DACS vendor, user-
interface design, operator procedures, or dumb management?
After five years of dealing with USworst ... dumb management. Those guys
couldn't find a clue in a clue factory. The Colorado Public utilities
commisison (CPUC) penalizes them regularly because they can not even
operate their telephone services properly. At one time, USwest was quoting
9-week lead-times for residential telephony servce in Black Forest
(Colorado Springs, CO, CPUC requirements is two weeks)! If a telephone
company can't even do telephony, how do you expect them to do Internet? Our
USworst gateway regularly goes <dead> because they can't even keep their
routers configured.
(strictly personal experiance/opinion, YMMV)
I had DACS failure in the PacHell aehm, PacBell CO in Alameda on X-mas eve.
They lost two relay racks because of that and several of my T1s went down.
It took them about 3-4 hours to fix everything. All my T1s from PacHell
were ok, part of my CLEC T1s failed.