Netflix GeoIP location support

Any Netflix folk on the list that would be able to fix a Geo-IP
location lookup issue for end-user assignments in the SF Bay Area
(Some of which are Netflix employees)?

Your Geo-IP Lookup Helpdesk takes the matter a little too nonchalant
with no sense of urgency (2-3 weeks).

Any help would be appreciated, by myself (and some of your employees).

Thank You,