Netblock reassigned from Chile to US ISP...

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1

Request for help here. We have a business partner who, like us, provides
DSL services to residential and small-business customers in the US Rocky
Mountain region.

They just got a /20 from ARIN and were intending to renumber into it in
the next week or so, but apparently it used to belong to a company in
Chile. Symptoms after a morning of testing:

1) www.google.com is in Spanish

2) Web pages are slow - am assuming this is due to folks like Akamai
sending them to content caches in Chile though I haven't tested it
myself... God knows "web pages are slow" isn't particularly specific but
I'm assuming an OC-3 with 3 DSL subscribers on it will be reasonably
free of congestion and I know the upstream is competent.

3) End-user unable to complete an online e-commerce transaction due to
a fraud-prevention service thinking he was a Chilean user trying to buy
something with a US-based credit card.

Can't be the first time this has happened. Anyone have suggestions or
experience with this? I assume it'll eventually resolve - at least
for 98% of sites/issues - but don't know whether "eventually" means
"tomorrow" or "in a couple of years" or what they can do to accelerate
the process.

                       -Robert Tarrall.-
                       Director of Technology
                       E.Central/Neighborhood Link

2

Robert Tarrall wrote:

1) www.google.com is in Spanish
  
Contact Google.

2) Web pages are slow - am assuming this is due to folks like Akamai
sending them to content caches in Chile though I haven't tested it
myself... God knows "web pages are slow" isn't particularly specific but
I'm assuming an OC-3 with 3 DSL subscribers on it will be reasonably
free of congestion and I know the upstream is competent.
  
Again. Akamai is helpful. Contact them.

3) End-user unable to complete an online e-commerce transaction due to
a fraud-prevention service thinking he was a Chilean user trying to buy
something with a US-based credit card.
  
There's no fast fix for this, but have you talked to MaxMind about chaning the Geo location ? They'll implent it fast and it's in their DB within a week, max 2, but it'll take 2 months at least, before it makes the internet turn-around.

I've ranges, that were originally in Denmark, UK and Germany (we're in Ireland) and after half a year and actively submitting data to MaxMind, that actually ok.

I've not had the necessity to contact Google or Akamai.

However, the ecommerce issue is a bit worse, because there's some of'em out there, like one of the biggest hosters in the states, that have 2 year old data.

Kind regards,
Martin List-Petersen

3

What is the block that ARIN allocated?

-M<