Well, we could talk about the repeated outages of MCI....
Ok.
Last Thursday and again on Sunday, I saw all my traffic between myself
in Michigan and my client in Mississippi going to Atlanta and a black
hole, instead of via Houston and Memphis. This went for several hours
before I called MCI NOC.
Perhaps you would like to share exactly what you told the MCI NOC and what
their response was? (offline of course, where it should be)
BTW: I would also be interested in knowing the source and destination
addresses you were having problems with.
I used to think the MCI NOC did an exemplary job. I guess that was when
they were using BBN.
Thank you, I will ignore the second sentence.
Unfortunately, nowadays, IP address of routers are meaningless. They
want "circuit numbers". Of course, I have no idea what _their_ circuit
numbers are. Heck, I don't pay any attention to those under my control.
Yes, circuit numbers usually determine if a person is a customer of
provider X or Y that is calling to utilize provider Z's resources.
Generally, it is a good practice to inquire about problems with the service
provider that provides you services.
The end result was they refused to take a trouble ticket, even though
it was clearly their mis-routing problem. They did admit that there
might be maintenance going on in the middle of a Sunday afternoon.
Perhaps an emergency maintenance was happening as a result of an unforeseen
outage as I doubt a large service provider would schedule maintenance on a
Sunday afternoon.
The excuse was that "I'm not a direct customer on either end". Heck,
even my next level up service provider isn't a direct customer.
The last time I recall MCI uses their customers circuit ID to open a
service inquiry with. They generally don't open tickets for non customers
that can't get to www.xyz.com although, my experience is that they are
generally receptive to a notification of a possible problem that may be
occurring within their network.
Long gone are the days when folks cooperated to resolve trouble reports.
I respectfully disagree with that statement.
And has anyone else noticed a heck of a lot of route flapping between
MCI and PSI, also through Atlanta?
Does this mean you think MCI's use of the Cisco default for route dampening
should be adjusted?
WSimpson@UMich.edu
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BSimpson@MorningStar.com
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-jim