MCI outages (summary)

To summarize private reports, MCI NOC lost a fair number of its top
technical staff when they "consolidated" their customer oriented NOCs
into a single unit last year. Now, the folks answering the phone aren't
well trained in Internet; instead they are telco oriented. I noticed
that, too.

... we don't do
maintenance in the middle of a sunday afternoon, unless of
course, you were in australia at the time.

That explains why it took half a day to fix your routing problem.
Maintenance shift must come on duty around 10 pm EDT, eh?

border1.hsn#sh clock
20:47:57.710 EDT Thu Jun 26 1997

border1.hsn uptime is 4 days, 4 hours, 39 minutes

And, of course, you've seen the note that you had a router down in
Houston at about those times. Must be official policy not to "admit"

MCI has an outage list that one may subscribe to if they wish to be
notified of events that may affect the Internet community. You should
inquire with your service provider about that, thanks.

4) traceroutes clearly showed that it was an MCI problem.

Please forward the trace route in order to further assist you.

5) call MCI NOC with information.

6) get shrugged off with a recommendation that I send my problem to This would be amazing if it were not so incredibly
   stupid, since it was my inability to get my email that brought the
   problem to my attention.

<> would actually be the correct address should you wish to
provide some information, thank you.

you expect our
front line noc to know you by name?

Goodness gracious, while that personal touch can be pleasant, it is not
required. But, I do expect them to have an idea what the IP addresses
of their own routers are, and not have to go on hold to find out about

Perhaps you should ensure you are actually calling MCI's NOC, thanks.
   Key fingerprint = 17 40 5E 67 15 6F 31 26 DD 0D B9 9B 6A 15 2C 32
   Key fingerprint = 2E 07 23 03 C5 62 70 D3 59 B1 4F 5E 1D C2 C1 A2



Jim Farrar
MCI Internet Operations