looking for suggestions on a PD work ticketing system to give to ISPs

> In my CIX work I have identified the need to provide a public domain or
> otherwise freely redistributable work ticketing system. Since many of the
> people using this will be ISPs, I thought I would ask this group for any
> recommendations that people may have on this,
> I hope this message isn't to far afield of what the list is for.
> Please send all responses/flames just to me.
  Is there a real problem with the NearNet TT system that
  Dan Long wrote?

Dan's set of forms is really nice, but it needs Informix to run.
Informix is a comercial product that isn't freely redistributable.