Kenneth Budd expressed his frustration about not being able
to reach Comcast's blacklist management people by email
because his site was blacklisted.
It's not the first time that somebody's had that problem with some ISP.
For ISPs, it's important to make sure that abuse@ and similar
NOC addresses don't block incoming mail. (Similarly,
spam filters can make it difficult to submit spam complaints...)
But for people who are stuck when trying to reach addresses like that,
remember that free or cheap email providers are widely available,
so go get a Yahoo address if you're in an hurry,
or spend the $20/month for an email address with some other provider
so you've got an alternative. Sure, it looks funny to have
"Big-ISP-1-admin@Big-ISP-2.net", and more dubious to have
"Big-ISP-1-admin@yahoo.com", but go ahead...
Bill Stewart
Stewart, William C (Bill), RTSLS writes on 12/12/2003 2:16 PM:
For ISPs, it's important to make sure that abuse@ and similar
NOC addresses don't block incoming mail. (Similarly,
spam filters can make it difficult to submit spam complaints...)
Very true - and they must also consider providing a contact form as well (in addition to regular email to abuse / postmaster mailboxes) where people can submit complaints if their mail is not going through
But for people who are stuck when trying to reach addresses like that,
remember that free or cheap email providers are widely available,
so go get a Yahoo address if you're in an hurry,
True.
srs
Its easier said than done. Unfortunately, there are DOS attacks
on ISP abuse@ (and other well known addresses) in progress. Perhaps
all ISPs should always have enough capacity to handle an infinite
number of messages to any contact; but reality sometimes intrudes.
I don't know a good answer to the problem. You don't want filters
on your Abuse contact, but then it gets abused.
As a general policy the best I've come up with is Abuse should not
be included in the "standard" corporate or ISP filters/blocks. However,
Abuse may have separate filters to deal with abuse specifically directed
at Abuse.