Does anyone know of a direct phone number for someone with somewhat authority at GTT? Our prefix has been hijacked by a customer of theirs and we haven’t received any kind of response to our email and the guys on the phone seem to not speak very good English.
Sorry to hear this has happened. I do not have any contact info, but have you tried announcing more specific prefixes to override the hijacker?
Feel free to contact me off-list, and I'd be happy to take a look into this issue for you. Thanks!
Thanks so much for the responses. It looks like the issue has now been resolved!