Anyone have a good contact at Google who can help with IP geolocation? I have a /24 where anything related to Google is in the wrong language.
Thank you,
Michael K. Spears
Sweet, that’s massively helpful. I just found the link to request access to the Google ISP portal.
Thank you,
Michael K. Spears
Anyone have a good contact at Google who can help with IP geolocation? I have a /24 where anything related to Google is in the wrong language.
Thank you,
Michael K. Spears
Awesome, I think I’ve figured out the Google ISP portal signup, but it definitely seems semi-complicated in a way, notably finding the link…
As a note, on the ISP portal there’s a place to put a link to your RFC8805 format geolocation feed…
these are scraped out ‘regularly’ and help keep things oriented better for folks.
the ietf noc folk use this method to tell google (and other folk who scrape out our data) where meetings are before the meetings get there:
https://noc.ietf.org/geo/google.csv
-chris
volunteer noc persona
Google ISP specifically told me they didn’t want to do deal with geolocation on the ISP portal.
Google ISP specifically told me they didn’t want to do deal with geolocation on the ISP portal.
unsure who ‘google isp’ is here, but … I think if you point at a properly formed geo-location data file it’ll get eaten and produce proper results for you.
you do have to add that in your isp portal:
tri-pipe-thingy -> configuration -> IP geolocation
and /register feed/ button on that page.
Yep, that’s what I finally got. This is a pretty major issue for me and also shows a massive failing on Google…
I’m a VPS hosting provider, and despite no change in geolocation from any other vendor, no changes in the whois on either my ASN or my IP subnets, google is now redirecting to Google Hong Kong (likely due to Asian clients using VPNs from their phones)… This is incredibly annoying and clients shouldn’t be able to change geolocation on an entire /24 that easily.
I am NOT complaining about my IPs currently being geo located wrong today/recently.
I’m just trying to work with Google for our newer coming IPs in the future in the event that it does have problems. Until recently, all of our IPs were new from ARIN and that’s not something that will be the case for future expansion. Someone from Google did message me offlist to take a look at it and possibly get me an account to work with them for these issues.
I feel sorry for those that are currently having issues. Hopefully you can get it fixed one way or another sooner rather than later.
I’ve had others at Google specifically say that portal should be used for that purpose, so maybe they need to make sure right and left hands know what the other is doing.
It seems that Geofeed is no longer working starting last week.
Can confirm this with other few server providers with VPN customers. The geolocation is now the user’s REAL location like Asia or Mid-East while the IP itself is in the US.
Yep this is the issue I’m running into…
it feels like google implemented some sort of new system recently; we have seen 4, 5 providers complaining their IPs being redirect to google Hong Kong just over the last few days.
two of our /23s also have the same symptoms; all clients being redirected to google Hong Kong, plus the permanently-enabled safe search. youtube premium also doesn’t work. access request to the isp portal also goes nowhere.
We’ve also been denied access to the ISP portal.
When we replied as to why, we were told to not open another ticket. They aren’t interested in conversation.
Just as another viewpoint on this.
We do not peer or have GGC Cache servers, but I put in a request for a portal account after seeing this thread, and it was approved in less than 24h, so YMMV.
The only thing I can think of that is different, is that we do move enough traffic for Google to have us flagged as ‘Your traffic levels qualify for Google Peering’ (~2.5Gbps) and are an eyeball network.
We’re also having similar issues - Google is detecting our Singapore IP range as coming from HK, and our HK Ip range as coming from Vietnam
Just applied for access to Google’s ISP portal - let’s see what happens.
If anyone else have any more ideas how to get Google to fix this, please do share - my users are getting fed up!
Do you mind trying https://ipinsight.io/ and see if they’re correct locations (we’re 100% confident)?
And see if anyone from Google could have a try on our data to help its users.
Yup. I've had this problem with Google for two years now.
"We're Google. We know better than you. We're not interested in discussion. And no, you can't have access to the ISP portal you silly little person" ...... is the summary of my experience.
And all this is despite my network peering with Google over a major IXP. They *STILL* can't get the right geolocation despite having a direct peering session with us over the exchange !
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I've had a similar issue in the past trying to get ready to peer with them. I wanted portal access to look at things. I may yet post a geofeed file just because.
(I was also rejected a portal account, didn't escalate to friends at google because I know my traffic is under a gig for now).
- Jared
Ps: Akamai can take geofeed if you have issues