genieweb.com answering for COM

com. 304 SOA genieweb.com. root.genieweb.com. (
                        11 ; serial
                        10800 ; refresh (3 hours)
                        3600 ; retry (1 hour)
                        604800 ; expire (7 days)

This was cached on one our name servers. Sure enough, dig any com
@genieweb.com shows:

A customer of one of our downstreams seems to be responsible for this.

His site is off the net until his DNS can be fixed.

Operational question: is there anything you all would tell your
customers about something like this besides "read DNS AND BIND and
don't misplace the clue next time?"

Suzanne Woolf
Los Nettos

Operational question: is there anything you all would tell your
customers about something like this besides "read DNS AND BIND and
don't misplace the clue next time?"

Hire a real engineer.

randy