Domain Dissapearances?

I thought I'd do a quick status update on the thread
I started a couple of weeks ago.

What happened to my domain had a partial explanation.
It was indeed on payment hold. There had been some
snail mail bills sent (at least allegedly) to the
technical contact's (my) listed postal address,
which I had failed to update following a move 18
months ago.

There was no good answer from NSI regarding why there
was no snail mail bill sent to the domain's listed
address (which was correct) or no email bill / notice
sent to the listed contacts (which were correct).

Moral of the story: review all addresses, both physical
and email, phone numbers, fax numbers, etc. information
for any domains you are in charge of and make absolutely
sure that *every*single*bit* is 100% accurate. NSI may
be using some of it that you forgot about.

I also question NSI's breadth of notifications; there should
have been email in my case, and probably should have been
snail mail to the domain's address, neither of which happened.

I got a number of stories from other listmembers ranging
from annoyance to horror stories; it is clear to me that
NSI has got procedural problems and insufficient information
flow to customers set up. I would like to state clearly,
however, that once I was able to get through to NSI's
phone support staff in person we had it fixed within
20 minutes and that their staffer was polite and helpful.
There was no email response after several days of inquiries,
and the question of how they should have sent notifications
is an open one.

-george william herbert Disclaimer: I do not work for CRL.

Reducing this all to the prime essence, of the problem.
It seems NSI hires data entry operators that lack the
discipline to ask the correct questions for a record update,
and get into personality squabbles, with annoyed customers.

This all could be done by process expediters right at the time
you phone in, to end this year long battle of registration annoyances.


George Herbert wrote:

Also, for us, our newest invoices are coming in with stupid postal
addresses and no postcode. The whois role account entry says:

Hostmaster Role Account (HR919-ORG) hostmaster@KNOWLEDGE.COM
   Knowledge Matters Limited
   24-25 Scala Street

The bill has this:

  Hostmaster Role Account
  Hostmaster Role Account
  24-25 Scala Street

But the contact template had this:

  Contact Information
  1a. NIC Handle..............:
  1b. (I)ndividual (R)ole.....: R
  1c. Name....................: Hostmaster Role Account
  1d. Organization Name.......: Knowledge Matters Limited
  1e. Street Address..........: 24-25 Scala Street
  1f. City....................: London
  1g. State...................:
  1h. Postal Code.............: W1P 1LU
  1i. Country Code............: UK
  1j. Phone Number............: +44 (0) 20 7419 4161
  1k. Fax Number..............: +44 (0) 20 7419 4166
  1l. E-Mailbox...............:

We share a building with others, the invoices got consigned to the
"not know here" pile and only by luck did I find them. Why can't they
use their own database corrcetly ?

BTW I consider this an operational problem since the increasing
incompetance os NSI going to start breaks the DNS more and more...