Comcast Business Account Website Broken

Mailman List Mirror (Read Only)
1

For the last two weeks we have been unable to pay any bills on the business Comcast website.

Clicking on any billing link results in:

400 Bad Request
Request Header Or Cookie Too Large

This is going to the URL of:
https://business.comcast.com/oauth/oauth2/authorize?client_id=comcast-business-myaccount-prod&response_type=code&redirect_uri=https%3A%2F%2Fbusiness.comcast.com%2Faccount%2Fbilling

Even trying to log out from the customer portal results in:

Sorry

Something went wrong. Please check back later.

This is going to this URL:

Hoping someone on here can get this to the right people to fix. I'm sure Comcast would love to get payments from their commercial customer base.

2

Someone else here gave me a pointer when I was running into this on the USPS site.

Clear your cookies for that site. (In Chrome/Edge, go to the site, open up the dev tools, go to the “Application” tab, find cookies, delete them all).

Something probably went a little nuts with the site and ended up creating too much data in one or more cookies.

-A

3

Have you tried incognito mode? Sometimes some Extensions will mess with the request-header and break some web sites (I'm looking at you, Cisco Licensing). FYI I'm able to access the site but don't have a login to test further.

Greg Dickinson, CCNA
Network Engineer