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No, I'm talking about deceptive marketing practices, consumer
expectations, and customer retention.
From the Comcast order page:
Actual speeds may vary and are not guaranteed. Many factors affect
download speed.
From the Trend Micro order page:
With no effort on your part, Trend Micro Internet Security Pro
automatically and continuously guards your computer, personal identity
and online transactions from cybercriminals. Whether you are at home
or away, you can protect your personal information from future and
present threats with sophisticated identity protection features.
Glass houses are everywhere.