Cable and Wireless Antigua

Hi there,

I have gone through all normal channels to try to get through to
someone in Cable and Wireless Antigua (LIME). It seems difficult to
get a fast response through normal channels (it can take up to 48
hours some times to get a response to a "network down" situation).

Is there any senior admins who deal directly with the transit end on
NANOG? I am having some difficulty getting a security issue dealt