I would complain to the FCC. Presumably, the customer is dialing the number
with their modem, and the modem isn't responding the the message "do you
want to busy connect for 75 cents". Yet they are getting the busy connect
service and presumably are charged the 75 cents to "busy connect" without
their approval.
The service should not default to charging the customer when there is no
response to the query, as would be the case with a modem connection.
You should ask your customers to complain to the FCC and complain to Bell
South to get their 75 cents per call refunded. Your customers should not
need to disable the service entirely.
--Dean
Nahh... I doubt it.
You'd hope that they default to NOT doing it unless people specifically asked
for it to be done...
Ameritech offers the same service, and I've only been charged for the times
I've actually used the feature. If I hang up, I don't get charged. I have to
believe BellSouth works the same way, although I could be wrong.
...
You'd hope that they default to NOT doing it unless people specifically asked
for it to be done...
not quite the same, but when i was recently in brazil doing some
seminar work, i was told by many people of the collect call problem
there.
it seems that in brazil, if you make a collect call, the default
action (in the absence of someone saying that they don't want to
accept the charge) is for the charge to be made collect. so people
would call their isps this way and get (relatively) free service.