I *DID* open a trouble ticket BEFORE posting.
There are no trouble tickets in our ticket system opened by either
yourself, any of your employees, or any of your downstream customers
for the past few days. In fact, there were very few tickets opened at
Do you have a ticket number?
If you are THIS disconnected from what goes on in your own company, perhaps
we need a new upstream provider.
Actually, you know that I'm not disconnected from what goes on in this
organization. I see every ticket that is opened, worked on, and
closed, which is why when I read about your situations on the Nanog
mailing list rather than our internal email system I get concerned that
something is amiss, and check out the ticket system myself.