BellSouth (att?) with a clue in Raleigh, NC

Mailman List Mirror (Read Only)
1

Hi,

I am trying to look into dsl in the RDU area and at&t customer service has
been exceedingly unhelpful only telling me "no service available, we have
no idea when services will become available, check back periodically".
I would atleast like to get an answer that theres no available capacity,
its over the 18k limit of dsl, or some other logical answer. Is there
anyone at bellsouth/att or one of their clec's who can help me do some
qual's and hopefully also help get this delivered?

i did some lookups on known pots in the area and came up with:
LATA426
NameR ALEIGH N CAROLINA
Historical Region BellSouth
Area Codes in LATA 919
Carrier
Common Name AT&T Southeast
OCN 9417
OCN Type RBOC
Name Bellsouth Telecomm Inc dba Southern Bell Telephone & Telegraph
Abbreviation BELLSOUTH SO BELL
DBA Southern Bell Telephone & Telegraph
FKA Southern Bell Telephone & Telegraph

so im pretty sure im contacting the right telco just surprised that their
customer service is offering pots but says no internet available, wtf?

thanks for any info you can provide,
chris

2

Google for their Uverse site and check if u can get it... They will do Uverse (Internet only). Only if u order online....

Faisal

3

Looks like no dice on uverse, says its not available. i thought uverse was
fios though atleast that was my understanding. now im even more confused,
how can att/bellsouth be the ILEC and have zero internet options at all but
be offering pots? Only logical thing I can think of is distance from the CO
making dsl a no-go but i cant get an actual qual to atleast confirm that :frowning:

4

Generally speaking these services are available anywhere AT&T has wires:

Analog
ISDN
T1

due to these being the old tariffed services. If you call about ISDN, they
will likely say, huh what is that? The easiest way to get T1 in service is
to use a reseller. They will be deal with the ILEC for you. The cost will
also be lower. This is what I did when I needed a T1 to the house out here
in the country. I am 34,000 wire feet from the central office. My options
were those above. I cycled through each one as I needed more and more speed.

Kenneth M. Chipps Ph.D.

5

A number of folk on this list have access to their loop qualification
database, myself included.

Your street address is an important factor in determining eligibility,
and unfortunately lacking from your post.

HTH,
-a

6

U-verse is VDSL2 with a practical workable distance of 3k wire feet
depending on quality of the copper.

~Seth

7

Verizon is FiOS, AT&T has U-verse which is FTTC.

Frank

8

HI Chris,
If you are out of luck in getting DSL or Uverse.
I would suggest that you try your local Cable Service Provider.
If that does not work out either, I would suggest you take a look to see if you have A WISP (Fixed Wireless Service) service provider in the area.

(http://www.wipa.org/find-a-wisp .. Find a WISP link is under About WISPA menu).

Regards.

Faisal Imtiaz
Snappy Internet& Telecom

9

"Spelling counts."

The correct URL is; <http://www.wispa.org/find-a-wisp>

As in <W>ireless <I>nternent <S>ervices <P>rovider <A>ssociation.

10

It has been my personal experience that when UVerse enters an area, traditional DSL has disappears. There are locations where we have ONUs in the building with available DSL circuits and they refuse to sell it to us. On another note, they sometimes try to offer us a 768k connection in a place where we currently have 6mb DSL service. One more thing, once you get UVerse, you have to forfeit your traditional DSL. Apparently, the two services cannot coexist (some billing program issue), what makes it worse, if you suddenly realize your 6Mb was replaced with a 768k UVerse, there's no going back. If you can avoid the ATT hassle. Try looking into wireless providers. WiMax has come to the rescue many times when the Cable and Telco companies have not been able to provide us with the service at the price point we were looking for.

-Mario Eirea

11

my comments below:-

Faisal Imtiaz
Snappy Internet& Telecom
7266 SW 48 Street
Miami, Fl 33155
Tel: 305 663 5518 x 232
Helpdesk: 305 663 5518 option 2 Email: Support@Snappydsl.net

It has been my personal experience that when UVerse enters an area, traditional DSL has disappears.

Yes, that is true, AT&T would mark an area as not qualifying for DSL if there was Uverse in the Area, but this practice has been in-consistent.

  There are locations where we have ONUs in the building with available DSL circuits and they refuse to sell it to us.

Yes, we have seen that too, not sure what is the official reason, but in system show the Remote DSLAM being out of capacity. :slight_smile:

  On another note, they sometimes try to offer us a 768k connection in a place where we currently have 6mb DSL service.

There has to be more context to this... a lot of DSLAM they are or have quietly turned down backhaul capacity, as such new circuits are only for lower speeds.

  One more thing, once you get UVerse, you have to forfeit your traditional DSL. Apparently, the two services cannot coexist (some billing program issue),

Yes that is correct ...

what makes it worse, if you suddenly realize your 6Mb was replaced with a 768k UVerse, there's no going back.

That does not make sense... there is no such thing as 768K Uverse... (Uverse starts at 3meg down, 768K down is called DSL Lite.. )

  If you can avoid the ATT hassle. Try looking into wireless providers.

Agreed...

  WiMax has come to the rescue many times when the Cable and Telco companies have not been able to provide us with the service at the price point we were looking for.

Agreed..

12

919 is in fact the area I'm looking at. so far i've put together:

select areas can get att dsl up to 3mbit but its rare
select areas have uverse
select areas have centurylink(couldnt believe this but verified it from a
friend in cary, nc)
twc cable has good coverage over most of the area

all in all what a horrible lack of options really. i just started looking
into time warner, looks like they have some kind of wholesale offering:
http://wholesalecarrierservice.com/

crossing my fingers that the twc wholesale will fit my needs but not
holding my breath

i thank everyone for all their replies to this thread, there has been an
abundance of great information.

chris

13

It has been my personal experience that when UVerse enters an area, traditional DSL has disappears.

Yes, that is true, AT&T would mark an area as not qualifying for DSL if there was Uverse in the Area, but this practice has been in-consistent.

  There are locations where we have ONUs in the building with available DSL circuits and they refuse to sell it to us.

Yes, we have seen that too, not sure what is the official reason, but in system show the Remote DSLAM being out of capacity. :slight_smile:

I'm sure this is true, I know we have requested service disconnections more than once in the past and have had the account closed, but DSL has remained on the line. Plug in a modem and you get sync, type in a user and password for another site and you are surfing... I hope they don't make it a habit of leaving circuits up for non paying customers. That a lot of unused service going to waste.

  On another note, they sometimes try to offer us a 768k connection in a place where we currently have 6mb DSL service.

There has to be more context to this... a lot of DSLAM they are or have quietly turned down backhaul capacity, as such new circuits are only for lower speeds.

  One more thing, once you get UVerse, you have to forfeit your
traditional DSL. Apparently, the two services cannot coexist (some
billing program issue),

Yes that is correct ...

what makes it worse, if you suddenly realize your 6Mb was replaced with a 768k UVerse, there's no going back.

That does not make sense... there is no such thing as 768K Uverse...
(Uverse starts at 3meg down, 768K down is called DSL Lite.. )

That's what I thought, but not the case. This is especially prevalent in the South Miami area. One think I know is that the service was labeled "UVerse" not "Fast Access DSL", however, I cannot tell you if the underlying technology is ADSL or VDSL2 (we went running to the hills after 768k). The justification they gave us for the lower speeds on the "UVerse" service was that they were in the process of transitioning their existing DSL service to UVerse, and until that was complete, the backhaul capacity was not going to be available. I still don't believe this... Does not make any sense to me that they would have to wait for everyone on their old service to switch to UVerse before they make the bandwidth available. Its ATT, I have a real hard time cutting though all the layers of junk before you get to someone that actually tells you the truth or knows what's going on.

  If you can avoid the ATT hassle. Try looking into wireless providers.

Agreed...

  WiMax has come to the rescue many times when the Cable and Telco companies have not been able to provide us with the service at the price point we were looking for.

Agreed..